This foundational course provides essential knowledge of how modern IT infrastructure operates — covering hardware, networking fundamentals, cloud computing principles, and system integration concepts. It equips participants to confidently support, troubleshoot, and communicate with IT teams.
Key Takeaways
1. IT hardware (servers, routers, switches, firewalls) essentials. 2. IP addressing, DNS, DHCP, VPN, and LAN/WAN fundamentals. 3. Introduction to AWS, Azure, and Google Cloud models. 4. Basic system troubleshooting and fault diagnosis. 5. Understanding infrastructure security layers and risks.
Who Should Attend
Junior IT Technicians IT Support Assistants Admin & Records Officers moving into IT roles NGO Tech Support Teams Public Sector MIS Officers
Duration
5 days, 0900-1400 hours (total 25 hours)
Language
English
Certificate
Upon successful completion of the program, participants will receive a Professional Certificate/Skills Certificate issued by the American Institute of Professional Studies (USA), recognizing their commitment to professional development.
Whether through immersive onsite masterclasses, dynamic conferences, on-demand online learning, or bespoke in-house workshops, Elmwood Fields delivers the format you need to lead with confidence and drive change.